Refund policy

Eco Period Returns & Exchanges Policy

At Eco Period, we’re committed to providing reusable period underwear and swimwear that keep you comfortable and confident. To protect our customers and maintain strict hygiene standards, please review our policy before starting a return or exchange.

How to Start a Return/Exchange

  • Please use our Returns Portal to submit your request.

  • Follow the steps, upload photos if required, and select whether you’d like an exchange, store credit, or refund (where eligible).

  • Once received and inspected, we’ll process your request promptly.

Returns & Exchanges Eligibility

  • Unworn & Unwashed Items: To be eligible for exchange, items must be unworn, unwashed, and in their original condition with all tags and hygiene liners intact.
  • Period Underwear & Swimwear: Exchanges are available for size or style adjustments within 20 days of receiving your order, provided only one pair has been tried on over clean underwear.
  • Hygiene & Intimate-Related Items: Due to hygiene reasons, we cannot accept returns or exchanges for:
    • Yoni eggs
    • Kegel balls
    • Cloth pads
    • Menstrual cups

Exchanges & Store Credit

  • Exchanges are available for size/style changes on eligible items.

  • Return shipping is at your cost unless the item is faulty.

  • We’ll cover shipping for the replacement item (one replacement per order).

  • If your requested size/style is unavailable, we’ll issue a store credit equal to your item value (excluding shipping).


Faulty or Damaged Items

  • If you receive a faulty or damaged item, please lodge a return request within 7 days and upload photos for verification.

  • Once confirmed, we’ll offer a replacement, refund, or store credit (including shipping).

Refunds

  • Refunds are only available under the First-Time Guarantee** or for faulty/damaged items.
  • Refunds are not available for change of mind, wrong size, or style issues.
  • A restocking fee of 10% may apply for approved refunds.
  • Shipping costs are non-refundable.
  • Sanitary Products: Refunds are not offered for intimate products (yoni eggs, kegel balls, menstrual cups, cloth pads) and for sanitary products such as period underwear and swimwear, except under the 40-Day First Time Customer Guarantee.**
  • Faulty or Damaged Items: If you receive a faulty or damaged product, contact us within 7 days with a description and photos of the issue. We’ll work with you to arrange a replacement or exchange.

 First-Time Customer Guarantee (40-Days)**

If you are a first-time customer, you can try one pair of period underwear for up to 40 days. 

  • If it does not perform as intended (absorption/leak protection), we’ll issue a refund or store credit for that pair (excluding shipping).

  • This guarantee is limited to one trial pair per customer.

  • Fit issues (size/style) are not covered under this guarantee and will be managed as an exchange.

  • Worn items beyond their absorption capacity cannot be refunded.

Note: The trial is based on the functionality of the product (absorption, not fit). We cannot offer refunds if the product has been worn past its absorption capacity.*

Bundles & Multipacks

  • Bundles and multipacks are non-refundable.

  • Unused/unwashed items from a bundle may be exchanged within 20 days for equal value (or pay the difference for a higher-value item).

Order Cancellations or Changes

  • Orders are processed quickly, and we cannot guarantee cancellations or changes once submitted.
  • If incorrect details are provided (e.g., wrong address), the customer is responsible for reshipping costs.

Helpful Tips

  • Review our Size Guide before purchasing to reduce exchanges.

  • For sizing help, email us at info@ecoperiod.com.au before ordering — our team is happy to assist.

For any questions or to start a return or exchange, please email us at info@ecoperiod.com.au.

*As a first-time customer, you may try one pair of period underwear for 40-days guarantee and if it doesn't function as an alternative to pads and tampons, we will happily give you your money back (minus the cost of shipping) or a store credit or exchange.

We will generally request an explanation of the request.  The guarantee applies to one worn garment only and is purely based on the functionality of the product, (not the fit of the product, which can be determined by trying the product on over clean underwear).  We cannot refund a product that has simply been worn past the absorption capacity of the garment.  Everyone's flow is different.  Some underwear will last a whole day on some people, but only two hours for another person with a heavy flow (for example).  So we don't claim that our underwear will last a specified number of hours.  We suggest you try them at home first to get to know how long they will last for you, so you can be prepared to change throughout the day, if need be. Take a look at our KNOW YOUR FLOW page for more details.

Successful claims will require return of the claimed item or evidence of destruction submitted.

**We cannot resell sanitary products that have been handled by customers in any way. Eco Period Australia Pty Ltd upholds strict hygiene standards and complies with the Australian Government Department of Health: Therapeutic Goods Administration standards.

***Gift Cards have a 2 year expiry date and will cover the total purchase price of the returned items (excluding shipping) allowing you to repurchase once back in stock.

****Please make sure that underwear/swimwear is tried on over your own clean underwear. In the interest of hygiene, we will refuse returns of items where it’s obvious that this hasn’t been done or items that have been washed, as this makes the product used.

*****Final Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  Sale items may be exchanged for other style or size of equal value or for store credit.  Final sale items cannot be returned for exchange, credit or refund as they are marked down for clearance.